Changed your mind? Free pickup, no questions — within 14 days of delivery. Last updated: January 2026.
Eligible products may be returned within 14 days from the date of delivery. Products must generally be unused, unworn, undamaged, and in their original packaging with seals, tags, accessories, and included materials intact.
Returned products should be in the same condition in which they were received. Products showing signs of use, washing, alteration, damage, missing components, or improper handling may not qualify for a refund or replacement.
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or digital delivery. These may include opened personal care products, perishables, consumable items, digital SaaS keys after activation, redeemed gift cards, activated memberships, personalized products, and products specifically marked as non-returnable.
Return requests must be submitted within 14 days of delivery. Customers should provide their order information and a clear reason for the return. Additional details or photographs may be requested when necessary to review the request.
A return request is subject to review and approval. Once approved, customers will receive the applicable return instructions. Products should not be shipped back without following the provided return procedure.
Where applicable, an approved return may be collected through a designated courier service. Pickup availability may depend on the delivery location, product category, and applicable return conditions.
Customers should package returned products securely using the original packaging where possible. The product should be protected from damage during transportation. Items damaged because of inadequate return packaging may require additional review.
Customers should inspect their order when it arrives. Damage should be reported within 48 hours of delivery, preferably with clear photographs showing the product and its packaging. Depending on the circumstances, an eligible damaged product may qualify for a replacement, return, or refund.
Products that arrive defective or develop a qualifying defect may be reviewed separately from standard returns. The available resolution may depend on the nature of the defect, product category, and applicable product conditions.
If you receive an item that differs from the product ordered, please report the issue as soon as reasonably possible. We may request photographs or other information to verify the issue before arranging a replacement, return, or refund.
If an item appears to be missing from your order, please report the issue promptly with the relevant order information. The shipment and order details may be reviewed before a resolution is provided.
All orders are placed using Cash on Delivery. Since no online payment is collected at checkout, approved refunds for Cash on Delivery orders are not returned to a credit card, debit card, or online payment account. Eligible refunds may be processed through an available bank transfer method or issued as store credit.
Courier or pickup personnel are not authorized to provide cash refunds when collecting a returned product. All approved refunds are processed through the designated refund procedure after the returned item has been received and inspected.
After an eligible return has been received and inspected, an approved refund will generally be processed within 5 business days. The time required for the refunded amount to become available may vary depending on the selected refund method and applicable processing times.
Where store credit is selected or offered, it may be issued after the return has been approved. Store credit may be subject to applicable conditions and cannot be exchanged for cash unless required by applicable law.
Eligible products may be returned because of a change of mind provided that the request is submitted within the applicable 14-day period and the product satisfies all return eligibility requirements.
Return shipping arrangements for change-of-mind returns may depend on the applicable product and return conditions. Returns involving damaged, defective, incorrect, or missing products may be handled under separate conditions.
Exchanges may be available for selected products depending on stock, product type, and applicable conditions. If an exchange is unavailable, an eligible return and refund may be offered instead.
Refusing a Cash on Delivery package or failing to accept an order is not automatically treated as an approved return. Repeated refusal of confirmed orders or repeated unsuccessful delivery attempts may affect eligibility for future Cash on Delivery orders.
Where permitted by applicable law, a refund may be adjusted if a returned product is missing accessories, components, packaging, or other included materials, or if the product has been damaged or excessively used.
Requests submitted after 14 days from delivery may not be accepted unless an exception applies, such as a confirmed product defect, delivery issue, or another circumstance covered by applicable law or policy.
Returned products may be inspected to confirm their condition and eligibility. A refund, replacement, or exchange will be approved only after the applicable return requirements have been satisfied.
We reserve the right to investigate repeated, suspicious, or potentially fraudulent return activity. Return requests, replacements, refunds, or future Cash on Delivery orders may be restricted where there is reasonable evidence of misuse or abuse.
We may make reasonable exceptions to this policy in individual circumstances. An exception granted for one order does not automatically create an entitlement to the same exception for future orders.
This Return and Refund Policy may be updated from time to time to reflect changes in products, services, operational procedures, or applicable requirements. The latest version will be made available through the website.
For questions regarding returns, refunds, replacements, exchanges, or damaged products, customers may use the support and communication options provided on the website. Please keep your order information available when submitting a request.