How we collect, use and protect your information. Last updated: January 2026.
We collect information you voluntarily provide through checkout, newsletter subscriptions, contact forms, customer support requests, and other interactions with the website. This may include your name, email address, phone number, date of birth, delivery address, order details, preferences, and information included in your communications with us.
Our checkout operates exclusively through Cash on Delivery. We do not collect or store credit card numbers, debit card details, banking credentials, or online payment information through the website. Information necessary to fulfil and deliver a Cash on Delivery order may be shared with the relevant delivery service.
When you browse the website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages viewed, approximate session information, referring website, and interactions with website features.
We may use cookies and similar technologies to maintain essential website functionality, remember preferences, understand how visitors use the website, and improve the shopping experience. Cart information may be stored locally in your browser until an order is placed or the relevant browser data is cleared.
Information we collect may be used to process and confirm orders, prepare products for shipment, arrange Cash on Delivery deliveries, communicate delivery updates, respond to enquiries, provide customer support, manage returns and refunds, improve our website, detect suspicious activity, and maintain reliable services.
With your consent, we may use your email address or phone number to send promotional offers, product recommendations, newsletters, and shopping updates. You may unsubscribe from promotional communications at any time. Essential messages relating to an order, delivery, return, or customer service request may still be sent when necessary.
When you place an order, we retain information necessary to identify the order and complete delivery. This may include your name, phone number, delivery address, products ordered, order status, and relevant delivery instructions.
We may work with trusted third-party providers that help operate the website or fulfil orders. These may include courier and logistics providers, hosting providers, email service providers, analytics services, and technical support providers. Only information reasonably necessary for the relevant service is shared.
Limited customer information may be provided to delivery partners so that they can locate the delivery address, contact the recipient, provide delivery updates, and collect the applicable Cash on Delivery amount. Delivery partners are expected to handle such information appropriately.
We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is restricted to personnel and service providers who reasonably need it to perform their responsibilities.
Personal information may be retained for as long as reasonably necessary to fulfil orders, provide customer support, manage returns, maintain business records, prevent fraud, resolve disputes, and satisfy applicable legal or regulatory requirements.
Information relating to completed, cancelled, returned, or unsuccessful orders may be retained to maintain accurate records, provide customer support, investigate delivery issues, prevent misuse, and improve our services.
We may review order information, contact details, device information, and website activity to identify suspected fraudulent orders, repeated failed deliveries, misuse of Cash on Delivery services, or other activity that could negatively affect customers or our operations.
We do not sell or rent your personal information to advertisers or data brokers. Information may be disclosed when reasonably necessary to fulfil an order, operate the website, provide customer support, protect our services, prevent fraud, or comply with applicable legal obligations.
Our website is not intended to knowingly collect personal information from children in circumstances where such collection is not permitted. If we become aware of inappropriate collection of such information, we may take reasonable steps to remove it.
The website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external websites. Customers should review the applicable privacy policies before submitting personal information to third parties.
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information. Some information may need to be retained where required for legitimate business purposes, legal obligations, fraud prevention, or dispute resolution.
You can change your promotional communication preferences or unsubscribe from marketing messages at any time using the available unsubscribe mechanism. Opting out of marketing does not affect essential service communications associated with your orders or customer support requests.
Customers are responsible for providing accurate and current information when placing orders or submitting forms. Providing an incorrect phone number, email address, or delivery address may result in communication problems or unsuccessful delivery.
Although reasonable safeguards are used to protect information, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure. We continuously take reasonable steps to reduce privacy and security risks.
This Privacy Policy may be updated from time to time to reflect changes in our website, services, information practices, or applicable requirements. The updated version will be made available through the website.
If you have questions about this Privacy Policy or wish to make a privacy-related request, you may use the customer support and communication options provided on the website.